Tenant Advice

Maintenance Trouble Shooting Guide

To offer you efficient and adequate service we have a strict office policy that all maintenance requests are presented in writing to our office before they can be acted upon. This can be done either by email, maintenance request form or easiest please fill in the Maintenance Request form found here.

If a repair is urgent, please call our office on (07) 4749 3733 during business hours.

**Please be aware that if trades people which have been called to the property and it is found to be just a user error, the tenant will be responsible for any costs incurred.

Hot Water Systems

No Hot Water?

If your supply of hot water is not hot or doesn’t seem to last as long as it should, your hot water system may need topping up.  Locate the filler valve on the side of the hot water system and lift the floppy lever until water flows from the overflow. Repeat this process every few months. Otherwise, check the power is on; has the power box tripped the switch or blown a fuse; or has your shower routine changed or increased (tank capacity and/or tariff rates will effect this). Note: Please follow the above procedure before requesting maintenance.  If this does not rectify the problem please contact our office.

Water Leaks

Water bubbling out of the ground could be a serious problem and could lead to further complications. Roof leaks can also worsen quickly, contact our office if you have a ground leak or roof leak as soon as practicable.

Bath/Shower Leaks

A common problem in properties is leaking from wet areas eg. bathrooms, kitchens, into adjoining rooms, a regular check is advisable. If the carpet/floor is wet, sponge and dry area thoroughly and check again after use of the wet area, advise our office if there is still a problem.

Leaking from Toilet

Usually is a minor problem. Regular mopping and turning off the tap between uses is adequate until the tradesperson arrives. Please complete the repair advice form and send to our office to arrange for a tradesperson.

Faulty Switches Or Fans

Do not attempt to fix it yourself. Do not use switches. Contact our office as soon as possible.


Check power or fuse box. Ensure the power is on and the switch has not tripped. Tenants are responsible for replacing blown light bulbs. If problem is not remedied contact your property manager


If your neighbours have also lost power contact ERGON.  Otherwise check if the Safety Switch has tripped and if so, reset the switch.  If it trips again unplug all appliances from power points.  Reset Safety Switch and plug in appliances one at a time until faulty appliance is located.

Note: If this does not rectify the problem please at this stage notify our office. Tenants will be required to pay for callouts where a faulty appliance belonging to them has caused the problem.

Air conditioning

In Mt Isa we understand it gets very hot, very fast. For this matter please ensure to clean your split system vents every 6 weeks. If your split system is still not cooling or is leaking water, please contact our office to discuss as a service may be required. Please note: Any damage caused due to air cons not be cleaning may be at the tenants expense.

If your home as an evaporative system, ensure that the pump is switched on warm dry days. If the weather is humid or it has or is due to rain, ensure the pump is switched off as you do not want to be adding more water to the air. With evap systems make sure to leave windows and/or doors open slightly to encourage air flow into particular rooms. NEVER have the house fully closed as this can cause damage to windows and/or doors.

Pool Problems

  • Water level is a priority and must be kept at a level to allow water to flow through the skimmer boxes at all times. Failure to do this could result in enormous expenditure to you.
  • No metal objects are to be allowed in the pool as it could cause corrosion marks
  • No animals in the pool as this creates a huge chemical imbalance.
  • Ensure regular testing of water to keep correct PH level, this helps prevent mould/fungus forming in the pool.
  • Vacuum at least once a week to keep pool clear of debris.
  • Regular checks of pump to ensure motor working correctly and efficiently. Leaking or pooling water at the pump could mean a cracked casing and will need attention.
  • Even if the pool is maintained for you, it is still part of your responsibility to keep an eye/ear out for any problems.