Tenant Advice

Tenant Advice

At Ray White Mount Isa we are dedicated to matching tenants to the right property. Our current list of properties available for lease are displayed on our website. If you would like to receive regular updates of rental properties that are available please email your details to rural.mountisa.qld@raywhite.com

Securing your Tenancy 
Once the application has been approved, you will need to come into the office within 24 hours and pay your holding deposit equivelant to 1 week’s rent. Prior to moving in you will be required to pay a full bond of 4 times the weekly rental and another weeks rent. No bond transfers are accepted by our office without prior approval.

Electricity, Gas and Telephone 
It is your responsibility to have all services at the property placed in your name prior to entering into the property and to arrange a final meter reading prior to vacating. Contact numbers for these services are:

  • Energex 131 253
  • Telstra 132 200
  • Optus 133 345

Condition Report 
This is a very important form when you are moving into a rental property. It must be filled out by both the tenant and agent to ensure both parties agree to the condition of the property. Please return the completed condition report to us within 3 days of moving in.

Only the people originally included on your application and approved by the owner are allowed to reside at the property permanently. If a new tenant wishes to replace an existing tenant or be added to the lease, they are required to go through the same tenant approval process. Tenancy applications forms are available from our website, please have them fill this out and submit to our office. They are fully subject to the owner’s decision to approve or decline.

Office Hours
Our office is open weekdays (exc Wednesday) 8.30am – 5.00pm and Wednesdays from 9.30am – 5.00pm. Should you wish to see your property manager, please contact our office to make an appointment time that is suitable for both parties on 07 4749 3733.

Contents Insurance 
Please be aware that the lessor’s property insurance does not cover your personal belongings and it is in your interest to obtain contents insurance in case of damage or theft. Please contact your preferred insurance company to discuss or contact Ray White Insurance on 1800 221 773.

Unless a pet is specifically approved on your lease, pets will not be allowed at the property without prior approval. Please note that in the majority of unit complexes the Body Corporate do not allow pets.

As stated in your Tenancy Agreement, you are responsible for the lawns and gardens unless specified beforehand. This means watering, weeding, trimming and mowing. Seek advice from your property manager before removing any plants or pruning large bushes/trees, and take note of relevant water restrictions which can be found at the Mount Isa City Council website. We are happy to recommend a garden maintenance tradesperson if you would like to accept responsibility for costs.

Breaking of tenancy agreement 
If circumstances occur where you need to break your tenancy agreement the following conditions will apply:

  • The tenant is responsible for and must pay rent until the property is re-let to a suitable tenant through our normal office procedures for re-letting; or until the end of the tenancy agreement, whichever is the sooner.
  • The tenant must pay for reasonable re-letting fees being equal to the first weeks rent + GST. The tenant must also pay advertising money in advance of advertising being placed by our office.
  • It is best to upfront with your property manager and give as much notice as possible.

Giving Notice 
The tenant agrees that when giving notice it must be in writing and that two weeks written notice is required.

Property for sale
If during your tenancy the property goes up for sale, you will be advised accordingly. If you are under a fixed term lease, you remain in the property for the term of the lease. If you are on a periodic tenancy (month to month), the Lessor must give you four (4) weeks’ notice to vacate the property once the property has been sold.

We keep a spare set of keys in the office. Should you have lost your keys or have locked yourself out and you require access be provided by Ray White Mt Isa, you are welcome to collect they office keys to access your home. However we do not provide this service after hours, and you will be required to contact a locksmith.

For further advice we recommend contacting the below tenancy services and authorities.

Residential Tenancies Authority (RTA)
Phone:1300 366 311

Tenant Advice and Advocacy Services Queensland (TAASQ)
Phone:(07) 5428 6011